FAQs

Payments Methods - We accept VISA, Mastercard, American Express and Discover debit and credit cards. Also, we accept PayPal payments.
Sales Tax - We are required by law to charge and collect taxes on products that we sell. Taxes are charged based on the tax laws applicable to the location which the order is being shipped or delivered.

Checkout Problems - Please make sure that the billing address entered on the checkout page matches that of your credit card statement. If that address differs, you order may not be successfully processed. If you continue to have errors and are using PayPal, please consider using a credit card instead. If you are unsure whether your order went through, check your e-mail to see if you received a receipt. If not, please contact us and we will look into the issue for you.

Order Status - Orders are typically fulfilled and shipped the next business day. You can expect your package to arrive within 3-7 business days.

If you need to modify your order,
please contact us immediately via e-mail. We will not be able to make changes to your order after your order has shipped.  PO Boxes & APO Addresses - We ARE able to ship to PO Boxes and APO addresses using our $7.95 Flat Rate shipping method. Free
shipping on all orders over $100

Please make sure to select this
shipping method and enter all the details needed to deliver the item(s) using this method (box number, military routing information, etc.).

Tracking Your Order - Once your order has been shipped, you will receive an e-mail with your tracking information. Your tracking information can also be found by logging into your account and clicking the "Order history" tab.

We want to make sure that you have the best Hudson & Lou experience possible. If something isn't right with your order, please contact us and we'll do our best to fix it for you.
Please review our Return Policy below and feel free to contact us

Items are eligible for return if:

• All items are un-worn, un-washed, un-altered and have the original tags stillattached.
• Items are received within 30 days from the original purchase date
• All sale items are Final Sale!

Credit will be issued in the form of store credit only. If your return does not meet the above criteria, do NOT attempt to return it, as it will be rejected by our returns department.

Also, we suggest that you send items back using USPS, UPS or FedEx along with a tracking number. We are not responsible for items that are lost while in-transit to us.

To Return an Item via Mail - Review the criteria above and make sure that the item(s) are eligible for a return, fill out our Return Policy and Form and include the bottom half on the outside of your package
and ship to:

Once we receive your item(s), they will processed within 1-3 business days at which time you will be issued a store credit for the price of the item and any applicable taxes. You will receive an email with a store credit code, which can be applied at checkout. Shipping charges are non-refundable

Purchasing Gift Cards - Gift cards can be purchased online by clicking here

Hudson & Lou is a retailer for contemporary ladies clothing, so sizes generally run smaller than a traditional chart can be seen below. However, each brand and style fits differently. To get an idea of the fit, each product description tells what size our model is wearing and offers size and height of the model. We hope this information is help for you.

If you have specific sizing questions, feel free to shoot us an e-mail. We are happy to help!

Please click for the sizing